Great location in Carvoeiro, easy walking to the town center.
The hotel is perfect: location, amazing breakfast with great variety of food, pool, bar and view.
Hotel has great facilities and was very clean, though we were disappointed to realise that due to unsafe cliffs, it no longer offered direct access to the beach. Service should really be improved for such an expensive hotel:
1. Reception gave us 2 twin beds even though we specifically made a request at booking for double bed
2. Restaurants got my coffee orders wrong on multiple occasions throughout the stay
3. During the saturday bbq night, the hostess Priscilla made up a poor excuse not to give us a poolside table even though we were one of the earliest guests there. Her excuse was the remaining poolside tables were reserved for 4 families with dogs. We didn't see a single dog during the entire course of 2 hours, and the tables were given away to other couples for reasons unknown. This incident really upset us, and the fact that she had the audacity to make up such an excuse is appalling.
4. Gratuity was charged at 7.5% for every item, which is fine but what left a bad taste in the mouth is the hotel did it without informing customers upfront.
Great location in Carvoeiro, easy walking to the town center.
The hotel is perfect: location, amazing breakfast with great variety of food, pool, bar and view.
Hotel has great facilities and was very clean, though we were disappointed to realise that due to unsafe cliffs, it no longer offered direct access to the beach. Service should really be improved for such an expensive hotel:
1. Reception gave us 2 twin beds even though we specifically made a request at booking for double bed
2. Restaurants got my coffee orders wrong on multiple occasions throughout the stay
3. During the saturday bbq night, the hostess Priscilla made up a poor excuse not to give us a poolside table even though we were one of the earliest guests there. Her excuse was the remaining poolside tables were reserved for 4 families with dogs. We didn't see a single dog during the entire course of 2 hours, and the tables were given away to other couples for reasons unknown. This incident really upset us, and the fact that she had the audacity to make up such an excuse is appalling.
4. Gratuity was charged at 7.5% for every item, which is fine but what left a bad taste in the mouth is the hotel did it without informing customers upfront.
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匿名用戶
夫妻/情侶出遊 高級房
入住於2025年10月
CChuanyouce
好友出遊 海景豪華房
入住於2025年03月
117302****
家庭出遊 高級房(帶露台)
入住於2025年04月
Doudou333333
家庭出遊 高級房(帶露台)
入住於2025年05月
PasqualeP
夫妻/情侶出遊 海景豪華房
入住於2025年04月
Yishenwuqiu
家庭出遊 高級房(帶露台)
入住於2025年04月
117302****
家庭出遊 高級房
入住於2025年04月
Wajiwapai
夫妻/情侶出遊 海景豪華房
入住於2025年03月
M368525****
夫妻/情侶出遊 高級房(帶露台)
入住於2025年05月
DL2
夫妻/情侶出遊 海景豪華房
入住於2025年08月